BACK OFFICE SOLUTION

One task supported, one more success

Let our team of skilled professionals handle your administrative tasks, so you can focus on growing your business. From customer service to data entry, we’ve got you covered.

LET'S WALK TOGETHER TOWARD YOUR SUCCESS

Save Time

As a business owner, your time is valuable. Don’t waste it on administrative tasks that can be easily delegated.

Let us handle the day-to-day tasks like prospecting, cold calling or texting, answering emails, doing research or data entry, and more.

Stay Organized

Save your time trying to keep track of appointments and meetings. Let our team take care of it for you.

With our scheduling services, you can be sure that your calendar is always up-to-date. Get more done in less time with our services.

Drive Revenue

It’s time to focus on what really matters – growing your business to the next level. Let us handle the rest.

With our help, you can streamline your workflow without sacrificing quality or attention to detail.

CONTACT US

We are happy to help you!

Leaving us a message is easy – just fill out the form and we’ll get back to you as soon as possible. We value your time and are committed to providing you with the support you need to achieve your goals.
Kathryn | Virtual Assistant

Kathryn
Head of BOS Department
kathryn.claire@realestateiq.co
(972) 528-0868

Gilbert | Virtual Assistant

Gilbert
Virtual Assistant and Trainer
gilbert.pantin@realestateiq.co
(469) 902-889

FREQUENTLY ASKED QUESTIONS

What is a virtual assistant?

A virtual assistant is an independent contractor who provides administrative, creative, or technical support services virtually. This allows flexibility for both clients and the assistant. Some common tasks a VA may help with include cold calling, email management, scheduling, writing, social media, bookkeeping, graphic design, research, and more.

Why should I hire a virtual assistant?

VAs can provide many benefits including expertise, flexibility, cost-effectiveness, scalability, and the ability to focus on core competencies. Managing administrative or technical tasks frees you up to work on high-level priorities. You get support without the overhead of a full-time employee.

What kind of tasks can a virtual assistant help me with?

Typical VA tasks may include cold calling, calendar management, travel coordination, email handling, data entry, customer service, social media support, writing/editing, graphic design, event planning, and more. We meet with clients to determine needs and match VAs accordingly. We tailor our services to fit your specific needs.

What qualifications do your virtual assistants have?

Our VAs are talented professionals with backgrounds or education in relevant fields. All have at least 2 years of experience in an administrative or technical role. The majority have 4-year college degrees. We carefully screen candidates and continually evaluate them on key metrics. Ongoing training is also provided in software, compliance, and customer experience.

How do I communicate with my virtual assistant?

You can communicate seamlessly using tools such as email, instant messenger, video chat, and shared cloud-based documents/spreadsheets. We set up systems to share files and facilitate smooth communication. You'll have direct and easy access to your dedicated virtual assistant.

How are your virtual assistants vetted and managed?

We carefully screen applicants and only accept around 25% of candidates. Background checks, skills testing, interviews, and professional references are all part of the evaluation process. Once hired, VAs receive extensive onboarding along with regular performance reviews. They must adhere to strict confidentiality policies and our code of conduct at all times.

How do you ensure confidentiality and security of information?

We take data security seriously. Our virtual assistants sign strict confidentiality agreements, and we employ industry-standard security measures to protect your sensitive information.

Can I change my virtual assistant if needed?

While unlikely, we will quickly replace any unsuitable match with a new, well-qualified candidate. We aim to match you with the best-suited virtual assistant initially, but if there's a need for change due to workload, preferences, or other reasons, we'll facilitate the process to ensure a seamless transition. If you are ever unhappy, please tell us right away and we will make things right.

What happens if my virtual assistant is unavailable?

We have a backup system in place to cover absences or unexpected situations. In case your dedicated assistant is unavailable, we'll ensure continuity of service through our team.

Do I need to provide tools or software for my virtual assistant?

Yes, as part of our service model, clients are responsible for providing the necessary tools and software required for their virtual assistant to efficiently perform assigned tasks. Ensuring that your virtual assistant has access to the required tools and software from your end will help streamline the workflow and maximize productivity.

How quickly can I get started with a virtual assistant?

Getting started is a smooth process. Once we understand your requirements, we'll match you with a suitable virtual assistant within [7] business days, and they'll start working based on the agreed-upon schedule.

How does billing and payment work?

Billing is typically done every month. We need to know the number of hours that you need your virtual assistant to work for you and bill you exactly for those hours.

As part of the onboarding process, we have a one-time $200 set-up fee. This fee covers the onboarding process, personalized matching with a skilled virtual assistant best suited to meet your requirements, and equipping them with the tools that they will need to use.

To facilitate this payment, we'll be sending you a Stripe invoice via email. This invoice can easily be paid online through the link provided. Stripe allows payment via credit card, debit card, or bank account.

JOIN OUR TEAM

Elevate Your Career as a Virtual Assistant!

We are consistently seeking passionate individuals to join our team. We offer a dynamic environment where talents can flourish, leveraging cutting-edge tools and a supportive network to excel in providing virtual assistance to our valued clients.
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